Cancellation & Refund Policy
We understand plans can change. Review our clear, milestone-based cancellation slabs, refund schedules, and supplier retention rules below.
Standard Cancellation Slabs
Calculated from the date official written cancellation notice is received.
| Cancellation Notice Timeline | Retention / Charge | Refund Eligible | Policy Notes |
|---|---|---|---|
| 30 Days or more before travel | Token fee (₹2,500 / person or 10% land package) | 90% of Land Package | Full land package refundable minus token processing charges. |
| 29 to 15 Days before travel | 30% of total package cost | 70% of Package Cost | Hotel & local operator partial cancellation retention applies. |
| 14 to 08 Days before travel | 60% of total package cost | 40% of Package Cost | Strict supplier guarantees and advance reservations engaged. |
| 07 Days or less / No-Show | 100% of total package cost | 0% (Non-refundable) | Zero refund on unutilized services, late arrivals, or missed departures. |
Non-Refundable Specific Supplier Components
Regardless of the cancellation timeline slab, certain third-party supplier components carry strict 100% non-refundable conditions once committed:
Airlines enforce their own fare cancellation penalties and non-refundable basic fares.
Embassies and government visa portals charge non-refundable administrative fees upon filing.
Overnight luxury cruises (e.g. Ha Long Bay) lock cabins with strict no-refund supplier policies.
Christmas, New Year, Diwali, and national holiday hotel blocks are non-refundable.
Refund Processing Protocol
Send a formal cancellation email with your Booking Reference (VYG-XXXX) to support@vyugoholidays.com.
Our operations team calculates applicable deductions and obtains supplier credit waivers within 48 business hours.
Approved net refund amount is credited directly back to the original source bank/card within 7 to 10 banking business days.
Need to Reschedule Instead?
We offer flexible date rescheduling options to minimize cancellation penalties wherever feasible.